Privacy policy First T&B BV h.o.d.n. My Green Universe
https://www.mygreenuniverse.eu
About our privacy policy
First T&B BV h.o.d.n. My Green Universe cares greatly
about your privacy. We exclusively process data that we need for (improving)
our services, and carefully handle all information gathered about you and your
usage of our services. Your data is not shared with third parties for
commercial goals. This privacy policy applies to the use of the website and the
services provided by First T&B BV h.o.d.n. My Green Universe. The starting
date for the validity of these terms and conditions is 25/02/2020, with the
publication of a new version the validity of all previous versions is canceled.
This privacy policy describes what information about you is collected by us,
what this data is used for and with whom and under what conditions this data
could be shared with third parties. We also explain to you how we store your
data, how we protect your data against misuse and what rights you have regarding
the personal data you provide us. If you have any questions about our privacy
policy, please contact our privacy contact person, you will find the contact details
at the end of our privacy policy.
About our dataprocessing
Below you can read how we process your data, where we save
it, what security techniques we use and to whom the data is visible.
Webshopsoftware
Opencart
For our webhosting we use the services of Neostrada.
Personal data gathered with the use of our website and services is shared with Neostrada.
Neostrada requires access to these details to offer (technical) support. They
will not use this data for any other purposes. Neostrada has an obligation,
based on the agreement we have with them, to take necessary precautions and
security measures when it comes to your personal data.
Opencart
Our webshop has been developed using Opencart software, We
host our webshop on a server under own
management. We have taken necessary precautions and
security measures when it comes to your
personal data such as an SSL-encryption and a strong
password policy.
E-mail and mailinglists
MailChimp
We use the email services of MailChimp, a third party that
facilitates our websites email-traffic and possible
newsletters. Any conformation email you receive from our
website and webforms are sent to you from the
servers of MailChimp. MailChimp will not use your name and
email address for their own purposes. At the
bottom of each automated email sent from our website you
will find an ‘unsubscribe” link. When you click
on this link you will no longer receive automated emails
from our website, note that this can affect the
functionality of our website greatly. Your personal data
will be securely stored, sent and locked by
MailChimp. MailChimp uses cookies and other internet
technologies that track if emails are opened and
read. Additionally, MailChimp gathers information about
you as a receiver and the subjects of these emails
with the purpose of improving the quality of their
service, this data is stored for 30 days. MailChimp retains
the right to use your personal information to further
improve their services and, within this context, share it
with third parties.
My webhost
For our regular business email, we use the email services
of My webhost. This party has implemented
fitting technical and organisational measures to prevent
misuse, loss or corruption of your data. My
webhost does not have access to our mailbox and we treat
our email-traffic confidentially.
Payment processors
Mollie
For concluding and processing (part of) our payments in
our webshop we use the payment provider Mollie.
Mollie processes your name, address and residence
information. They also process payment information
such as your bank account number or credit card number.
Mollie has implemented fitting technical and
organisational measures to protect your personal data.
Mollie retains the right to use your personal
(anonymized) information to further improve their services
and, within this context, share it with third
parties. All the aforementioned guarantees in regard to
the protection of your personal data are also
applicable to any services by Mollie that uses third
parties. Mollie does not store your data any longer than
the instalments permitted by the appropriate legal
grounds.
Reviews
WebwinkelKeur
We use WebwinkelKeur to gather reviews. To leave behind a
review you are required to fill in your email
address, name and place of residence. WebwinkelKeur shares
certain data with us that is required for us to
match your review to your order. Furthermore,
WebwinkelKeur publishes your name and place of
residence on their own website. In some instances,
WebwinkelKeur can contact you to ask you to clarify,
elaborate or comment on your review. In case of one of our
review requests we share your name and email
address with WebwinkelKeur, they use this information with
the sole purpose to invite you to leave behind
a review. WebwinkelKeur has implemented fitting technical
and organisational measures to protect your
personal data. WebwinkelKeur retains the right to use your
personal information to offer their services and
share it with third parties, we have given WebwinkelKeur
permission to do so. All of the aforementioned
guarantees in regard to the protection of your personal
data are also applicable to any services by
WebwinkelKeur that uses third parties.
Transport and logistics
PostNL
If you place an order with us it is our responsibility to
have your order successfully delivered to you. For the
delivery we use the services of PostNL. For a successful
delivery it is important that we share you name,
address and residential details with PostNL. PostNL uses
this information with the sole purpose to carry out
the agreement of delivery. In case of PostNL hiring
subcontractors, they will share said information with
these parties.
DHL
If you place an order with us it is our responsibility to
have your order successfully delivered to you. For the
delivery we use the services of DHL. For a successful delivery
it is important that we share you name,
address and residential details with DHL. DHL uses this
information with the sole purpose to carry out the
agreement of delivery. In case of DHL hiring
subcontractors, they will share said information with these
parties.
Accounting and Bookkeeping
External sales channels
Bol.com
Part of our sales are done through the platform of
Bol.com. When you place an order at Bol.com, Bol.com
will share your order- and personal information with us.
We use this information to further handle and
conclude your order. We go about your data in a
confidential manner and have implemented fitting
technical and organisational measures to protect your
personal data against loss or unauthorised use.
Purpose of data processing
General purpose of data
processing
We use your data with the sole purpose of providing you
with our services. This means that the goal of
processing this data stands in direct relation to the
assignment or task that you offer us. We do not use this
data for (addressed) marketing purposes. If you share
information with us and we use this information to -
not based on a request – contact you at a later time, we
will first ask for explicit consent. Your data is not
shared with third parties, with any other purpose than to
fulfil accountancy and administrative obligations.
These third parties are all obligated to a duty of
confidentiality based on the agreement we have with
them, an oath or legal obligation.
Automatically collected
data
Information automatically gathered by our website is
processed with the sole purpose of providing you
with and/or to further improve our services. This
information (for instance your IP address (anonymised),
web browser and operating system) is not personal
information.
Cooperation in tax and
criminal investigation
In some cases, we may be obligated by government to a
lawful duty of sharing your information with the
purpose of assisting in a fiscal or criminal
investigation. In such cases we are forced to comply and assist,
but will, based on lawful possibilities, offer objection.
Retention periods
We store your data for as long as you are a client with
us. This means that we maintain and keep your
client profile until you make it known to us that you no
longer desire to use our services. Such a message
also functions as a request to be forgotten. We are
required to keep invoices with your (personal)
information due to relevant administrative obligations,
this information is safely stored for as long as the
relevant term for these obligations has not yet passed.
Personnel no longer has access to your client profile
and any documents made because of your assignment or task.
Your rights
Based on valid Dutch and European law you, as a concerning
party, have certain rights when it comes to
personal data that is processed by or on behalf of us.
Below you may find an explanation of these rights
and how you, as a concerning party, can invoke these
rights. In principle to prevent abuse we only send
invoices and copies of your data to e-mail addresses that
you have made known to us. Should you wish to
receive this data on another e-mail address or for
instance per mail we will ask you to identify yourself
accordingly. We maintain an administration of concluded
requests, in case of a request to be forgotten we
will maintain an administration of anonymised data. You
receive all invoices and copies of data in files that
are structured in a machine-readable format Based on data
classifications that we use within our system.
At all times you maintain the right to lodge a complaint
with Autoriteit Persoonsgegevens if you suspect
that we mistreat or misuse your personal data.
Right of inspection
At all times you maintain the right to view the data we
process that has a relation or may be reducible to
your person. You may request such a viewing to our contact
in charge of privacy matters. You will receive a
response to your request within 30 days. If your request
is approved we will send you, via the e-mail
address known to us, a copy of all data with an added overview
of processors managing this data while also
mentioning the categories under which we store this data.
Right to rectification
At all times you maintain the right to have the data we
process that has a relation or may be reducible to
your person be adjusted. You may request such an
adjustment to our contact in charge of privacy matters.
You will receive a response to your request within 30
days. If your request is approved we will send you, via
the e-mail address known to us, a confirmation that the data
has been adjusted.
Right to restriction of
processing
At all times you maintain the right to limit the data we
process that has a relation or may be reducible to
your person. You may request such limiting to our contact
in charge of privacy matters. You will receive a
response to your request within 30 days. If your request
is approved we will send you, via the e-mail
address known to us, a confirmation that the processing of
your data is limited until you chose to cancel
said limitation.
Right of transferability
At all times you maintain the right to request for the
data we process that has a relation or may be
reducible to your person be processed by a third party of
choice. You may send in such a request to our
contact in charge of privacy matters. You will receive a
response to your request within 30 days. If your
request is approved we will send you, via the e-mail
address known to us, your (personal) invoices or copies
of data that we, or third parties on behalf of us, have
processed. It is highly likely that in such a case we can
no longer offer our services to you for we can no longer
guarantee the previous data safety.
Right of objection and
other rights
At all times you maintain the right to object to the
processing done by us, or on behalf of us by third
parties, of your personal data. In case of such an
objection we will immediately cease all processing of your
data while your objection is being investigated and
handled. In case of a justified objection we will return
all invoices and/or copies of personal data that we, or
third parties on behalf of us, have processed up until
that point and cease processing thereafter. You also
maintain the right to not be subject of automated
decision-making processes or profiling. We process your
data in such a way that this right does not apply.
Should you believe that this right does apply then we ask
you to reach out to our contact in charge of
privacy matters.
Privacy policy changes
At all times we maintain the right to alter our privacy
policy. This page however always displays the most
recent version of our privacy policy. Should a new privacy
policy have consequences for the ways in which
we process recently gathered data in regard to your
person, then we will notify you of this via e-mail.
Company details
First T&B BV h.o.d.n.
My Green Universe
Parkweg, 135 2271AH Voorburg Nederland T (070)
386-4042 E info@mygreenuniverse.eu
Contact for privacy issues
Hans
Pijnacker