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We encourage you to notify us first about complaints by emailing firstname.lastname@example.org. If this does not lead to a solution, it is possible to sign up for dispute mediation by Foundation Webwinkelkeur. From February 15, 2016 it is for EU consumers also possible to log complaints via the ODR platform by the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not handled elsewhere even then you are free to file your complaint via the platform of the European Union.
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