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You are entitled to right of withdrawal. This means that you may cancel your order and return your goods. You have 14 days to report your wish for return and after you will have 14 days to return your products.
This period will begin after you have received you products.
Products should always be unopened and / or sealed in its original packaging with all documents and information brochures. Before returning the products you contact us by email: firstname.lastname@example.org. We will refund the purchase price and the shipping charges. Reimbursement will be made within 14 days of receipt by us of the goods. Costs for the return shipment are always paid by the customer.
We want you to be happy with your purchase MyGreenUniverse. Both the products and our service. If you are not, please let us know. You can let us know by email: email@example.com. We answer all your questions and complaints in a few days. You are not satisfied with the products we will try to resolve as follows:
First of all take a moment to contact us. Products that have not been opened can be returned within 14 days. Products that are already open, we can not repay. After receipt and inspection, however, you will receive a voucher from us you can use on your next purchase in our shop. The value of the voucher depends on the product status and is max 100% of the amount of your purchase excluding shipping cost.
We are always in for a solution.
When with the shipping something was wrong, please also email firstname.lastname@example.org so we can solve this for you. By phone you can reach us at +31 (0) 70 3864042 if you can leave a message, we will call you.
Complaints about our service, we take very seriously. We look at each case individually and will resolve this as good as possible.